Mediation across Borders

By Eunice Chua and Jolene Goh 

A Fictional  Example of a Cross-Border Dispute 

Mr L is the director of InVisions, a large Indonesian manufacturer providing top-of-the-range cameras to MK Pte Ltd, a Korean-headquartered mobile phone manufacturer. Mr K, is the General Manager of MK’s regional office based in Thailand and manages the deals involving InVisions. The business relationship is a lucrative one and they have had generally good relations since 2003. Annual profits for InVision arising from sales to MK amounted to US$2.3 million last year while the sales of MK’s mobile phones that are installed with InVision’s cameras reaped them a profit of US$3.5 million in the same period.

During discussions for a renewal of the supply contract in May 2012, there were some Mr K proposed that payment be partially made within 30 days of the invoice date, and the remaining payment upon reaching an agreed annual sales target in December each year. The rationale for this change was because the financial situation of MK had deteriorated with increasing competition requiring more complicated products and they now required a longer payment runway with all their suppliers. He does not tell Mr L this as he felt it would weaken his negotiating position. The new proposal seemed risky for Mr L, and he preferred to continue receiving full payment within 30 days of the invoice date as per previous practice. but as MK has been a reliable and important client for InVisions, he agreed to it without raising too much concern.

Unfortunately, MK’s mobile phone sales did not meet the sales target in 2013 due to the launch of a competitor’s product. Mr K exercised his right to withhold the remaining payment for the goods to minimise losses to his company. He further insisted that Mr L take back the unutilised stock of cameras and threatened to impose a stock storage fee of US$10,000 per day. A dispute ensued, and  both companies turned to their legal advisers. 

To the reader,  it might be easy to conjecture that all of this cold have been prevented if Mr K had asked for an instalment payment term at the start of the renewal negotiations and been upfront about MK’s financial situation given that Mr L seems to be a loyal partner and would likely have agreed to a longer payment term. Conversely, one may also have thought that Mr L bears some responsibility for not having raised his concerns to Mr K during the negotiations.

We are able to discern all this because the article provides us critical information on the situations and considerations of both companies. In contrast, Mr L and Mr K are only aware of their own sides of the story. When emotions run high at the start of the dispute, further communication or sharing of information becomes limited and guarded, since both now act through their legal advisers. 

Cross-border disputes are multi-layered and complications can arise not only because of cultural and language barriers between individuals, but also because the companies themselves function in different legal systems, with different standard operating protocols, and complex internal dispute management structures. 

Why Mediation for Cross-Border Disputes? 

Disputes like InVision and MK’s are increasingly common as the world becomes more connected. In a survey published by the Singapore Academy of Law in January 2016 of 500 commercial law practitioners and in-house counsels who deal with cross-border transactions in Singapore and the region, 74% of the respondents indicated that cross-border business in Asia has increased for them in recent years.  The complexity of disputes can also be expected to grow as more and more dimensions are introduced into the dispute. 

Mediation offers parties an effective and quick opportunity to work out a mutually-beneficial solution to their dispute. In contrast to arbitration and court hearings which take a minimum of 5 to 10 days depending on the complexity of the matter, a typical mediation lasts only 1 or 2 days and this can translate to significant cost savings. Additionally, because mediation settlements are negotiated and signed on a voluntary basis, parties are able to factor in wider operational considerations and tailor specific remedies beyond financial compensation. This often achieves for parties a more lasting and sustainable outcome and spares the individuals from the anxieties and cost of further appeals against outcomes decided by third parties.

The Singapore International Mediation Centre (“SIMC”) was created specifically to develop the space for international mediation and meet the needs of the market.

Launched in November 2014, SIMC offers services and products specifically designed for  parties in cross-border disputes., A panel of over 65 international mediators from 14 countries and 6 continents (Antartica being our sole exception) gives the SIMC a unique competency to manage cultural differences and cross-jurisdictional disputes. Reinforcing the mediators is a panel of over 70 technical experts covering diverse fields who can be engaged to advise on disputes involving complex technical issues. A professional secretariat led by internationally certified mediators helps to facilitate each mediation. By paying close attention to individual party needs, and assisting in the prompt transmission of information before the mediation, the team ensures that conditions for successful settlement are high. The SIMC is also the first to offer the Arb-Med-Arb service.  Working together with the Singapore International Arbitration Centre (“SIAC”), mediated settlement agreements can be enforced as awards under the New York Convention upon parties’mutual consent. SIMC also has a close relationship with the Singapore International Commercial Court (“SICC”), such that cases before the SICC that are more appropriately dealt with through mediation will be referred to the SIMC.

These comprehensive services address the need for an enforceable outcome.. Singapore enjoys a growing global reputation as a preferred centre for international dispute resolution by offering “proximity”, “efficiency” as well as “neutrality/fairness”.  Mediation services at the SIMC complement arbitration at the SIAC and litigation at the SICC to provide users with a full suite of dispute resolution options.  

In the fictional case above, SIMC could have been contacted at an early stage by the parties themselves or through their lawyers to assist the parties to enter into an agreement to mediate. Either Mr L or Mr K could have  filed a mediation request through the SIMC website. The online form is simple and takes only 5 minutes (even for those who are not legally trained!) to appoint the SIMC to propose mediation to the other party. . The SIMC Rules are based on international best practices and provide a framework for the conduct of the mediation. We can also be contacted over the helpline or email to help parties obtain a better understanding of the process.

Assuming Mr L and Mr K agree to attempt mediation, we can expect that both Mr L and Mr K may feel uncomfortable if the mediation is conducted in the “home” territory of either party. Singapore lies at the centre of major international travel routes and could serve as a neutral venue for the conduct of the mediation. SIMC would be able to arrange for mediations in Singapore to be conducted in Maxwell Chambers, a state-of-the-art dedicated dispute resolution facility where SIMC is based. In addition to having the logistics of the mediation arranged for them, by choosing SIMC, Mr L and Mr K would have access to SIMC’s panel of mediators and panel of technical experts. Should Mr L and Mr K be unable to agree on who to serve as mediator, under the SIMC Rules, SIMC will serve as appointing authority to help the parties find the most suitable mediator for their dispute.

Mr L and Mr K would also have the full support from the SIMC Secretariat throughout the mediation process, which in addition to the above, includes proposing timelines and managing the progress of the mediation, arranging for any translation or interpretation services, as well as assisting the parties to break any impasse relating to the setting up of the mediation. Where requested, the SIMC can also assist in convening pre-mediation conferences which can help the parties define the agenda and attendance for the mediation and therein increase the chances of successful settlement.

Finally, if Mr L and Mr K are concerned that there may be a need to enforce the terms of the mediated settlement agreement, they could make use of the SIAC-SIMC Arb-Med-Arb service to give their mediated settlement agreement enforceability as an arbitral award in Indonesia, Korea or Thailand. 

Future Trends

International mediation is set to rise, driven by the increase in complex cross-border trade and user demand. Free Trade Agreements such as the Trans-Pacific Partnership (TPP) would further facilitate such an increase, and in turn, lead to the increased need for dispute resolution facilities that are able to cope with international disputes. 

Differences would continue to play a big part in these disputes and would need to be managed as part and parcel of doing business – language differences, cultural differences, and business practice differences. A trusted and neutral mediator is able to help parties overcome seemingly intractable challenges and broker creative solutions, that save cost and time that could be better deployed to grow their businesses and profits. 

In an earlier study, 98% of Fortune 1000 Corporations reported using mediation as a dispute resolution tool. Mediation also ranked first amongst other Alternative Dispute Resolution (“ADR”) mechanisms such as arbitration and hybrid services such as mediation-arbitration or med-arb. Today, awareness of mediation and its benefits have grown. 

In the Singapore instalment of the 2016-2017 Global Pound Conference (“GPC”) series, a survey  showed that 1 in 3 members of the audience viewed that the future of dispute resolution would likely see a greater emphasis on collaborative instead of adversarial processes.  A similar proportion viewed that the combination of adjudicative and non-adjudicative processes was the most effective dispute resolution process today in addressing their needs. Preferences for hybrid processes are on the rise.

SIMC has seen its caseloads reflect these trends. Since its official launch in November 2014, SIMC has seen 9 cases filed with it as of 20 May 2016, 3 of which are Arb-Med-Arb cases filed in 2015, less than a year into SIMC’s operations. The progressive take-up rate of the service speaks to the ability of Arb-Med-Arb to meet the needs of the parties by providing an efficient and effective way of settling disputes without compromising enforceability. 

Of the SIMC mediations, the sums in dispute ranged from SGD 1.5 million to more than SGD 600 million. These cases have included disputes in the sectors of construction, oil and gas, shipping, aviation and the sale/supply of goods and services. The parties involved in the disputes have included companies from Singapore, Cayman Islands, Germany, India, Korea, Laos, Macau, Malaysia, Myanmar, Taiwan, Thailand, the United States and Vietnam. These statistics demonstrate the wide appeal and relevance of mediation.


This is the beginning of the growth in the international mediation and ADR scene in Asia. Initiatives to further educate potential users of the benefits of mediation are also underway, including the GPC series which will make stops at 6 Asian cities in addition to Singapore, as well as the upcoming Asia Mediation Association Conference in Beijing in October 2016. As the needs of consumers change, so will the provision of mediation and ADR services in order to bring the best value and outcome to consumers. SIMC is committed to meet these needs and make a contribution to the development of mediation in Asia. 

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