Outsource to the Caribbean

Date: 6 Dec 2017
Location: Iberostar Rose Hall Beach Hotel, Montego Bay, Jamaica

The outsource to the Caribbean conference (OCC2017) is where you will be able to explore and discover new relationships gaining insight into regional offerings within the business process outsourcing industry.

With an impressive programme of plenaries and on-on-one engagements attendees will have the opportunity to form new partnerships with more than 100 potential partners ranging from outsourcing providers to commercial developers and end users.

The Outsource to the Caribbean conference 2017 (OCC 2017) will be held at the Iberostar Rose Hall Beach Hotel, Montego Bay, Jamaica and is a pan-Caribbean outsourcing event for industry players in the business process outsourcing (BPO) sector. The Conference will bring together 100+ industry leaders from the public and private sector in the Caribbean as well as clients and investors desirous of outsourcing services and investing in the BPO sector in the region.


December 5, 2017

7:30 pm - 9:30 pm

Welcome Reception and Regional Investor of the Year Awards

Join us for the pre-event welcome reception where delegates can connect in a relaxed environment when CAIPA and Caribbean Export take recognise regional investors, both foreign and local, who have made a significant contribution to the development of the region during the awards ceremony.

December 6, 2017

7:30 am - 8:30 am


8:30 am - 9:20 am

Conference Opening and Welcome

As the conference officially opens hear from the Executive Director of Caribbean Export and the President of JAMPRO and CAIPA.

A review of the Caribbean Investment Map, an online platform that provides information on investment opportunities in the Caribbean and investment data for the region by country. It serves as a first stop for all your sector-specific site selection needs, will also be held.

9:20 am - 9:30 am

Outsourcing the itelbpo way

Introducing itelbpo, providers of business process and contact center management services including inbound/outbound customer engagement, sales & booking, web chat, data entry, pay per click, quality assurance & recruitment.

10:00 am - 10:15 am

Networking Break

10:15 am - 11:00 am

Outsourcing Trends for the Next Decade: Opportunities for the Caribbean

With the adoption of new technologies such as RPA and Analytics, the outsourcing industry is being rapidly transformed. This session will provide insight into how these changes are influencing the providers and purchasers of outsourcing services and the opportunity it presents for the Caribbean.

11:00 am - 12:00 pm

Caribbean Success Stories

With more than 80,000 seats in the Caribbean and an average annual seats growth rate of 25% over the past 5 years, the Caribbean is fast becoming the newest near-shore solution. In this segment, existing outsourcing firms in the Caribbean speak about their reasons for investing and expanding their operations in the region.

11:45 am - 12:00 pm

Networking Break

An invitation only session for Caribbean BPO stakeholders.

12:00 pm - 1:45 pm


1:45 pm - 2:15 pm

Keynote Address – Why the Caribbean?

Gain an insight into the very dynamic environment in which decisions around location choices are being made, the evolving criteria for making destination decisions and the opportunity presented by the Caribbean. It will highlight the region’s capabilities as a nearshore destination, the Caribbean’s talent pool and infrastructure.

2:15 pm - 3:00 pm

Caribbean Talent

BPO firms have ranked Caribbean talent as the main reason they invested in the region. The Caribbean boasts an average literacy rate of 95% and a CARICOM Single Market Agreement that allows for the regional sourcing of talent from 12 countries.

3:00 pm - 3:15 pm

Closing Remarks

3:15 pm - 4:00 pm

Meet the Sponsors

Special sponsors will present their value propositions to delegates.

4:00 pm - 6:30 pm

Business to Business Meetings

Hold business meetings with services providers and investment promotion agencies.

December 7, 2017

9:00 am - 11:00 am

Lay of the Land - Tour of BPO facility

Join us for a tour of a local call centre and get the opportunity to see first hand how outsourcing has worked.To book your place please send an email to Suzette Hudson at shudson@carib-export.com.

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